Business Link Hampshire – Prediction Confirmed, Business Assistance and Advice Limited and Difficult to Obtain

Just before going out I ‘phoned Sarah at Business Link Hampshire about my appointment, with Jenny Oakley, at 10.45 a.m. on Tuesday 23rd February at the Emsworth Pastoral Centre, as I had not received an E-mail giving the location of the Pastoral centre, as promised, or confirming the appointment, though I had already realised, discovered, that the Pastoral Centre was at a church in the Centre of Emsworth. Someone by the name of Mark answered and said that Sarah had just picked up the ‘phone to speak to someone else.

I used the opportunity to double check on surnames, partly in order to have a closer look at my E-mails to see if I had missed anything. Mark advised me that Sarah’s surname was Anderson and it transpired that his was Bartlett. I asked if he was any relation, meaning to David Bartlett, Business director of Business Link Hampshire, but Mark said he was not any relation, though commented that “everybody asks that”, which was not really surprising..

I had known David Bartlett since the late 1990s, when he was at many meetings I attended, in Hampshire, while setting up my Technology Diversification Centre project as well as many meetings to do with the project, to which he was invited, also a member of the Board of Havant Borough Partnership to which my project was given, only for Havant Borough partnership to wreck it and the cover-up to ensue; the people of Havant are still unaware of having had their money (up to £1m at today’s prices, quite possibly more) used to pay back the money defrauded from Europe via the Government Office, though that was not just my project that was used to do that, as confirmed by the Well-Wisher, the former senior Havant Borough Council Officer, after retirement, though I had been aware of for other reasons, including “non-charge invoices”, to claims for matched funding, being requested at meetings, by the people to whom my project was given.

In the early 2000s I was “blanked” by Business Link Hampshire; it was as a Business Banker who used the term, though at the same meeting conceded that my non engineering interest were definitely viable as a business, a view which was later confirmed by others but never received any support from Business Link Hampshire. In 2004 I approached Business Link Sussex for help and they agreed my non-engineering interest were worth a very great deal, more than my engineering career. While Business Link Sussex were being very helpful, David Bartlett contacted me to suggest that I come back to Hampshire. I made the mistake of doing so; it saved me a great deal of travelling but my time and resources were simply wasted; I was only allowed to meet with David Bartlett, none of the more knowledgeable, appropriate, people with whom I requested to have discussions, ostensibly because his time was free and other peoples’ time would be expensive, and I progressed absolutely nowhere. So it remained for many years.

Just before I was due to leave for my appointment, the ‘phone rang; it was Sarah Anderson, of Business Link Hampshire, calling me back after my conversation with Mark Bartlett.

Sarah told me that my appointment with Jenney Oakley at Emsworth Pastoral Centre on 23rd February had been cancelled. They had, obviously, caught up with the fact that I had met Jenny Oakley before, in 2008 and, it seems, that I had problems with Business Link Hampshire before. According to my contemporaneous notes, which I usually try to make during such telephone conversations, it was said, had been said, that I had made a formal complaint against Jenny Oakley, which incensed me, somewhat, as it was totally untrue, though someone with Business Link Hampshire seems to have been putting several untruths about in relation to myself and Business Link Hampshire, in relation to other matters, so why not a supposed, manufactured, complaint as well.

Apparently, Jenny Oakley had said our previous meeting did not go well. That is entirely true, it amounted to a wasted one and a half hours. I had been invited to a one-to-one meeting and had accepted, primarily out of curiosity.

While I was at a networking meeting, arranged by Southern Entrepreneurs, some time before the meeting with Jenny Oakley, I mentioned the coming meeting to an experienced Hampshire businesswoman, who I had previously met. Her reaction was simply to look downwards and shake her head. That had nothing to do with Jenny Oakley, simply the appalling reputation that Business Link Hampshire had at the time, as well as for many years previously and, as yet, it does not seem to have improved. I had expected the meeting to be a waste of time, as someone within Business Link Hampshire has been working against me for years, though is far to cowardly to come out into the open. I fully expected the meeting to be a complete waste of time, as it was, though also recognised that Jenny Oakley was in a totally invidious position and that, left to her own devices, the outcome would have been different, quite possibly very different. I have more than enough experience of the machinations within industry and business not to be aware of such circumstances.

The 2008 meeting “not going well” was no reason, or excuse, for Jenny Oakley not to get back to me, in some form at least, though, as I have written, I fully recognise the difficulty of her position; hence my reaction to the suggestion that I had made a formal complaint against Jenny Oakley. As the underlying situation was none of her doing that would have been totally unfair. Similarly, the “block” and machinations being at a higher level than her would also have made it unfair. Besides, I made a formal complaint against Business Link Hampshire back in the early 2000s, probably during the years it was known as Business Link Wessex, as I recall. (I may have time to check and come back to edit this later.)

The complaint, against Business Link Hampshire/Wessex, was to Glen Atherfold, then of the Small Business Service. That was when I learned that a formal investigation into a Business Link amounts to, essentially, approaching the Business Link concerned on the basis, “Have you done anything wrong?”, “No?”, “Good, that’s all right then,” investigation over, case closed. Like other Public Bodies and Publically funded bodies, including Local Government, Business Links are a law unto themselves, though, probably, not, unlike at least some Local Government, above the law.

In the event, I told Sarah that I would like to see the complaint that I was supposed to have made against Jenny Oakley. I mentioned the letter I had received from Jonathan Morris, the Chief Executive of Business Link Hampshire, principally about moving information to SEEDA, the South east England Development Agency, under which the local business Links now come, and, in passing, mentioning my request never to be contacted by Business Link Hampshire again, something I had never done and something clearly generated within Business Link Hampshire itself.

As far as the latest foray is concerned, I came across the Business Link people, Susan Obbard and Madeleine Morton, at the Chamber of Commerce Meeting, as described in my previous Blog entry (Business Link Hampshire – A Prediction) and on the January 2010 page of my Journal Web Site. That is also why I was so careful to spend time talking to them, ask questions and make notes of exactly what I was entitled to receive in terms of business advice and support from Business Link Hampshire. The intention was to go along with it as far as the person near the top controlling these matters would allow, once they, or someone close to them, found out and to chronicle developments and my experiences on the Internet. What I had intended to do was to write the detail of the encounters in, more or less, inverse proportion to the how positive my encounters with Business Link Hampshire turned out to be and the amount of help received. If it developed well, what I wrote would be in generalities, if it went poorly, there would be more detail. In part that would be because, if it went well, I would be more occupied in following up Business Link Hampshire’s leads, as well as seeing no great sense in publicising details for those involved with the cover up and trying to prevent me getting into the public domain to come across.

At some stage Sarah Anderson suggested that I might like to talk to Debra Wyatt, who, when I asked about her position within Business Link Hampshire, was advised that she occupied the position of Director of Operations. It is strange that I am never directed to the person pulling the negative strings, the coward hiding in the background.

Sarah said it had been decided that a telephone consultation would be better; never mind what the customer wants, though this is a publicly funded organisation after all, the raison d’être is the customer in theory, though not in practice.

I decided I would go along with the suggestion and see what happened, though, having already discussed the Business Link Hampshire block on me, discrimination against me at Borough Councillor and County Councillor level, as well as with Business Link South East (outside Hampshire) and others, I would be letting them know how I was getting on, as well as blogging events.

The conversation with Sarah Anderson made me a little late for an appointment, though I arrived to find out that it had been cancelled anyway, due to illness, though no-one had called me to say so. As a result, I returned home, earlier than expected and, soon afterwards, went through my E-mails trying to find the E-mail Sarah said she sent me on 4th February. I could find nothing under Business Link Hampshire, either in the main folder, the Business Link Hampshire folder, the old Business Link Wessex folder, or the Junk E-mail folder, under either “Business Link”, “Sarah”, or “Anderson”.

As with many other organisations, I have no doubt that the majority of people at Business Link Hampshire are decent, helpful, capable people; the problem, as ever, comes when there is a senior person, or two, or three, or, very occasionally, more, with their own agenda.

That does not detract from the fact that Business Link Hampshire have contributed mightily to preventing me bringing tens of millions of Pounds worth of engineering business to Hampshire as well as tens to hundreds of millions of Pounds worth of tourism business to Hampshire, Sussex, Essex, etc. I am quite prepared to discuss that in even more public venus than this Blog; the person hiding within Business Link Hampshire would not be so prepared, though that person is not alone.

On Tuesday 23rd February, I am due to receive a ‘phone call from Nick Keogh, of Business Link Hampshire. We shall just have to see holding my breath. That has nothing to do with Nick Keogh, though has everything to do with the person manipulating matters behind the scenes.

Business Link Hampshire – A Prediction

On Tuesday 24th January 2010, I attended the Chamber of Commerce Meeting at 1000 Lakeside, North Harbour, Portsmouth, the former IBM Building, happening to arrive, in the car park, at about the same time as Maureen Frost, Chief Executive of Portsmouth and South East Hampshire Chamber of Commerce.

The Meeting was on one of the upper floors of the building and well attended, as usual, plus numerous people and organisations with stands.

One of the stands was, inevitably, occupied by Business Link Hampshire Stand. The two representatives of Business Link Hampshire, to whom I spoke were Susan Obbard and Madeleine Morton, though, principally, principally Susan Obbard. I had met Susan Obbard before, during a similar Chamber of Commerce meeting held at Fratton Park, home of Portsmouth Football Club. On that occasion I had asked for business assistance and gave Susan Obbard my business card but heard nothing thereafter. I wondered if she would remember, half thought of using another name, but then decided to go ahead, using my own name, see what happened, then chronicle everything on the Internet as well as advising others I had spoken to at Business Link South East (outside Hampshire), County Councillors and others.

It was during that conversation that Madeleine Morton said she thought she had met me before, at a Business Breakfast at Cams hall Golf Club. That had been a long time before, though I also remembered Madeleine from an East Hampshire Chamber of Commerce meeting at the east Hampshire Council Offices in Petersfield.

What I learned from Susan Obbard was what I had always thought about Business links and the helped that they should offer.

Like anyone else, I was entitled to on-to-one business counselling and support, up to four meetings per year, each of one hour to an hour and a half duration.

At such a meeting, certainly the first one, the topics that would be gone over were:

Strategy
Customers
Operations
People and skills
Finance
Information Technology

There would be telephone support and support on the Business Link website.

There would be one-to-one support with advisors.

Susan Obbard said that Jenny Oakley was very good at her job.

I asked Susan Obbard if there should be feedback from each of the on-to-one meetings and she confirmed that was the case. Similar, I checked my understanding, from what she had said and what I had understood from other sources

When I asked her how long it might be before I heard from them she said that Business Link Hampshire’s turnaround time was within twenty-four hours and that I should hear from them on the following day, Wednesday.

The above is what I understood Business Links should provide in terms of help. Watch these pages and my Blogs to see if it transpires, this time. My easy prediction is that it will not and business Link Hampshire will continue to discriminate against me and that will be at the behest of a senior manager without he courage to come out in the open,


I did not hear from Business Link Hampshire on the Wednesday but that would have been a ratherrapid reaction, so left ti to see what would transpire.

On Friday 27th January I had a dental appointment early in the morning, in Havant. Everything turned out to be alright and no treatment was needed.

When I arrived home I learned there had been a ‘phone call for me from Sarah at Business Link Hampshire.

I ‘phoned Sarah back, at 12.34 p.m., at Business Link Hampshire, before leaving for my afternoon business appointed. Sarah thanked me for calling back and set about arranging an appointment for me to see the Business Link Advisor, Jenny Oakley.

There were possible appointments on Monday 15th January in Havant, or Tuesday 23rd January in Emsworth, with a third possibility being on Tuesday 9th February at Brambles Farm Business Centre, Waterlooville. Some of the available times clashed with my already arranged appointments.

The appointment in Havant would have been at the Civic Offices in Havant, Havant Borough Council Offices, where I had met Jenny Oakley in June 2008 and got absolutely nowhere; I gained nothing from the meeting and never heard from her again, let alone being provided with another three meetings over the following twelve months, all with assistance to develop my business, etc. I had no doubt, then, that Jenny Oakley was under instruction not to help me and that is what transpired; hence asking detailed questions of Susan Obbard at the Chamber of Commerce Meeting to make doubly sure that I was entirely correct in what I understood business Link assistance should actually be.

Of course, I mentioned none of the foregoing to Sarah, during our telephone conversation, simply making the appointment to see what would happen, though, this time, intending to follow through and put everything on the Internet.

Similarly, I mentioned nothing of the letter from Jonathan Morris, the Chief Executive of Business Link Hampshire, which, in passing, alluded to my supposed request, never to contacted by Business Link Hampshire again, a request I had never made, having only asked them for assistance, many times, over several years but never received any.

In the end, the appointment was made for a meeting with Jenny Oakley at 10.45 a.m. at the Pastoral Centre, Emsworth (http://www.findachurch.co.uk/churches/su/su70/emsworthmc/). I told Sarah that I was not sure where the Pastoral Centre was, not being able to place it at the time. Sarah said that she would provide details of the location of the Pastoral Centre in the E-mail she would send me. I wondered I that would happen, or whether someone would catch up with my request for the meeting and block it, the E-mail from Sarah not then being sent; that was later to transpire, the E-mail never arrived.



The prediction, based on previous experience, is, of course, that Business Link Hampshire will continue to discriminate against me. Developments, in whatever direction, will be published on the Internet, as will reactions from other people I contact, including County Councillors, Borough Councillors, people I have spoken to within Business Link South East, though outside of Hampshire, etc., though not necessarily with their names.